Order Processing

All orders are carefully reviewed and prepared within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Estimated Shipping Times

• United States, Canada & United Kingdom: 7–12 business days
• Europe: 7–12 business days
• Rest of the world: 8–15 business days

Please note that delivery times may vary depending on customs processing, holidays, or periods of high demand.

Order Tracking

Every order includes secure tracking. Once your package has been dispatched, you will receive an email with your tracking number so you can monitor your delivery in real time.

Returns & Refunds

We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused
• The product must be in its original condition
• The item must be returned in its original packaging

Once the returned item is received and inspected, we will notify you about the status of your refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and include photos of the issue. Our support team will review your case and resolve it as quickly as possible.

Need Help With Your Order?

If you have any questions about shipping, delivery times, tracking, or returns, our team at UniverPrime will be happy to assist you.

Customer support available Monday – Sunday